You can delete your Wanumo account and the data attached to it at any time, directly inside the app. This page explains how to do it, what is removed, and what we are required to keep.
Wanumo is owned and operated by:
Applus Mobil Hizmetler Limited Şirketi
Etiler Mah. Evliya Çelebi Cad. No:23 Kat:1/106
Muratpaşa / Antalya / Türkiye
Email: support@applusmobile.com
Deletion happens immediately. There is no waiting period, no review, and no way to undo it.
Purchase records and credit movements are kept, but they are no longer linked to you — the identifier that connected them to a person is gone. We keep them because Turkish accounting and tax law requires businesses to retain records of transactions, and because they are the only evidence available if a payment or refund is later disputed with Apple.
These records contain what was bought, when, for how much, and how many credits it granted. They do not contain your phone numbers, your verification codes, or any way to identify you.
Deleting your account forfeits any remaining credit balance. Credits are not exchanged for money and cannot be transferred to another account. If you have unused credits and are not sure whether you want to delete, spend them first — the deletion confirmation screen shows you exactly how many you would lose.
Deleting your account does not cancel an active App Store subscription. Subscriptions are managed by Apple, and you must cancel yours in Settings › Apple Account › Subscriptions on your device. If you delete your Wanumo account while a subscription is still running, you will keep being charged by Apple until you cancel it there.
Even if you never delete your account, the text of every SMS received through Wanumo is automatically erased 30 days after it arrives. Verification codes are single-use credentials that belong to your account on someone else's service, and we do not keep them any longer than the app needs them.
The in-app option is the fastest and most complete route, so if you can still open Wanumo, please use it. If you have already deleted the app and cannot get back in, email support@applusmobile.com from any address and tell us that you want your account deleted.
Because we do not store names, email addresses or phone numbers, we cannot look you up from an email address alone. Include anything that can identify the account — the last virtual number you rented and roughly when, or the App Store receipt for a purchase. We complete verified requests within 30 days and confirm by email when it is done.
Payments are processed by Apple; we never see or store your payment details, and Apple retains its own records under its own policies. We also use analytics and attribution providers, which keep their own data according to their retention policies. What each provider receives is described in our Privacy Policy.
If anything here is unclear, or a deletion did not work as described, write to support@applusmobile.com and we will help.